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Terms and Conditions
Welcome to Japafoods! By accessing or using our services you agree to be bound by the following.
Delivery Timeline
We strive to ensure timely delivery of your orders. Delivery takes between 7 to 25 working days from the date of payment confirmation. The exact delivery time may vary based on factors such as the destination, the time of year, and potential delays in processing or logistics. We appreciate your understanding and patience during the delivery process, as we will always be avialable to answer your queries, within the designated working times.Delivery Payment
The delivery fees you see during the checkout process cover transportation to the registered delivery address you provide. These fees do not include additional costs related to unexpected circumstances such as inaccessible locations, special handling requirements, or changes in delivery preferences after the order has been placed. It is important to ensure that the address you provide is accurate and that someone is available to receive the delivery.Missed Delivery
In the event that delivery is missed after the customer has confirmed their availability for the delivery window, the customer shall bear the cost of return delivery. We recommend that customers communicate any changes in their availability as soon as possible to avoid additional charges. A second attempt at delivery can be arranged at an additional cost, which will be communicated to you prior to processing.Goods Confirmation
Upon delivery, customers are required to thoroughly inspect and confirm receipt of their goods. This includes checking for any visible damage, ensuring that all items ordered are present, and verifying that the products received match your expectations. Once the customer confirms delivery, Japafoods shall not be held liable for any issues concerning the goods, including but not limited to damages, shortages, or discrepancies. If there are any issues, please report them to us immediately, ideally within 24 hours of receipt.Pricing and Currency
All rates for our products and services are quoted in USD (United States Dollars). We recommend that customers confirm rates before making payments, as quoted prices may change after 1 hour from the time of inquiry due to market fluctuations or inventory changes. Please note that additional charges may apply based on currency exchange rates, payment processing fees, or any applicable taxes. For international orders, customers are responsible for any customs duties or fees incurred during shipping.Item Substitutions
While we strive to fulfill every order as accurately as possible, there may be instances where specific items are unavailable. In such cases, items may be substituted within their respective category to ensure timely delivery of your order. If any additional costs are incurred due to substitutions, the customer shall be informed of the price difference, which must be accepted prior to completing the transaction. We appreciate your flexibility and understanding in these situations.Product Quality and Refunds
At Japafoods, we aim to deliver products of the highest quality. However, in the unlikely event that a product does not meet your expectations, we have a structured policy for refunds, returns, or replacements. All requests are subject to inspection and approval, as per our return policy guidelines. Please note that refunds may be granted for defective products within 7 days of delivery. For any return requests, customers must provide documentation and follow the necessary procedures outlined in our return policy. We encourage you to reach out to our customer service team for assistance.Adjustments to Terms
Japafoods reserves the right to adjust these terms and conditions at any time without prior notice to the client. This includes changes to delivery timelines, pricing, and policies. All adjustments are effective immediately and will be communicated through our website or direct communication to ensure that customers are informed of any changes. By continuing to use our services after such changes, you agree to comply with and be bound by the modified terms, as at the time of accessing our services.Contact Information
For any questions, concerns, or inquiries regarding these terms and conditions, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure that your experience with Japafoods is pleasant and satisfactory. You can contact us using only the available contact us details on the website.